The Role
At 20.02, we believe that the journey is as important as the result. As our Client Experience Manager, you are the guardian of our "Quiet Luxury" philosophy. Your mission is to ensure that from the moment a guest enters our sanctuary until they leave, every detail is shaped by precision, calm, and a deep understanding of their needs.
Your Responsibilities
Atmosphere Management: Maintaining the aesthetic and sensory integrity of the space (lighting, scent, music, and order).
Guest Journey: Welcoming clients with a level of hospitality that feels personal, sincere, and effortless.
Coordination: Managing the intricate schedule of our specialists to ensure "maximum care in minimum time."
Relationship Building: Engaging with our community, managing bookings, and ensuring a seamless communication flow.
Support: Assisting the team in maintaining our strict standards of discipline and excellence.
Your Profile
Personality: You possess a natural grace and a calm, welcoming presence. You understand the "language of care" without needing words.
Skills: Exceptional organizational abilities and the capacity to multitask in a quiet, composed manner.
Philosophy: You value architectural precision in service and have a deep respect for the privacy and peace of our clients.
Languages: Fluent in English and German. Communication is your craft.
Experience: A background in high-end hospitality, luxury retail, or premium service environments is highly valued.
What We Offer
A Refined Environment: Work in a space designed for beauty, silence, and professional focus.
Growth: Be part of a growing brand where your contribution directly shapes the client experience.
Mentorship: Work closely with Daria Bonya to understand the nuances of a 21-year legacy in the beauty industry.
Respect: A professional culture that values your intuition, your discipline, and your time.
